An AI-Powered Form Filling Process
Explore and design an AI-powered process to help users fill out a complex form with user control and trust
TYPE
Web, UX Enhancement, Enterprise
DURATION
02/2025 - 06/2025
TEAMProduct Manager 1
UX Designer 1
Engineer 5
Lead UX Designer
KEY CONTRIBUTIONHow might we workshop
AI design patterns
OUTCOMEUsers complete the form 17% faster, accelerating the product launch process.
The initial and key step of this process is for the product manager to fill out an “Intake Questionnaire” to indicate potential risks. However, with our first lunch, the system doesn’t quite solve the problem for product managers to complete this step.
PROBLEMAccording to our evaluation, product managers feel lack of knowledge to complete the “Intake Questionnaire”. It takes up to 7 days on average to finish, and ineffective answers further delay the product launch process.
SOLUTIONCreating accurate and user-friendly explanations requires collaboration across multiple teams, but the necessary support is unavailable. We decide to leverage AI to deliver content.
- While providing a concise AI-generated in-context explanation, allow users to request additional information in chat
- Provide 3 answering options
- AI-generated based on project documentations
- AI-generated based on recommended reference (aligned with current practice, but in a more reliable way)
- Manual Entry
- Allow user edits to refine AI-generated responses
Design for transparency
- Display reasoning behind AI-generated answers to build trust